Customer Support Specialist -(Kelowna, BC)

About the Role

As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.

Location & Availability

This position is open only to candidates living in or near Kelowna, BC. Work will be remote, with occasional in-person collaboration. Must be flexible to work every fourth weekend and be available to support customers across North America.

Responsibilities

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful.