Customer Support Specialist (Korean)

PTW · Shinjuku City, Tokyo, Japan

Location

Shinjuku City

Job Type

Contract

Posted

June 26, 2026

Job Description

Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
Perform Korean language translation and proofreading where necessary.
Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week.
Support 365 days a year including weekends and holidays (shift work)
Must be based anywhere in Japan.
Requirements
Business level Korean.
Native reading and writing skills in Korean.
Experience in translation and/or localization is appreciated.
Passionate about the video game industry.
Strong logical thinking.
Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
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