Customer Support Specialist

Responsibilities

• Customer Service Representative will handle inbound calls and provide excellent customer support to clients.
• Responsibilities include resolving customer concerns, answering inquiries, processing requests, documenting interactions accurately, and ensuring a positive customer experience.
• The CSR is expected to follow company procedures, meet performance metrics, and maintain professionalism at all times.

Qualifications

• At least 6 months BPO experience in a voice/call account
• Must have excellent English communication skills
• Amenable to work onsite in McKinley, Taguig
• Willing to work on a night shift schedule
• At least HS Graduate / SHS Graduate / College Level
• Can work under pressure and handle difficult calls professionally
• With stable internet connection for virtual interview
• Can start on December training

Benefi...