Customer Support Specialist

Here’s the difference you’ll make you will deliver expert, customer-centric support for 2GO Travel and Express by resolving complex inquiries, managing service concerns, and ensuring a seamless end-to-end customer experience across travel and logistics operations.

You as a Customer Support Specialist acts as a key liaison between clients and internal teams, providing timely, accurate, and solution-oriented assistance across multiple channels, while upholding 2GO’s service excellence and operational standards in both cargo logistics and passenger travel services.

What You’ll Do

• Resolve escalated or high-impact customer issues across travel bookings, cargo shipments, and logistics concerns, ensuring timely and accurate resolution. - 100% Resolution on all escalations handled
• Serve as a knowledge resource for support associates by providing guidance on processes, tools, policies, and complex case handling. - 100% Compliance
• Provide...