Customer Support Specialist – Pasay (Dayshift)

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Resolve client issues efficiently while maintaining a high level of customer satisfaction.
• Provide accurate information about products, services, and policies.
• Document customer interactions and transactions clearly and thoroughly.
• Collaborate with other teams to ensure prompt resolution of customer concerns.
• Maintain performance metrics including quality, attendance, and productivity.

Qualifications

• At least 2 years of college education completed.
• Minimum of 1 year experience in international voice BPO.
• Strong verbal and written English communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Willing to work in Pasay on a dayshift schedule with 2 fixed weekends off.