Customer Support Specialist

Job Overview

We are seeking a motivated and experienced Customer Support Specialist to support a UK-based employer in delivering exceptional service to their customers. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

• Manage and support incoming customer queries via email, chat, and phone in a timely manner
• Handle complaints, escalations, and complex support cases with professionalism and empathy
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of support tickets, resolutions, and customer feedback
• Use relevant tools such as Zendesk, Intercom, Freshdesk, or similar helpdesk platforms
• Support the wider team with knowledge base updates, process documentation, and training
• Identify opportunities to improve first-response...