Customer Support Specialist

SimplifyEm is a leading property management software platform serving landlords and property management companies across the United States. Trusted by over 200,000 customers, our software streamlines accounting, communication, tenant management, and day-to-day operations. We are committed to delivering exceptional customer experiences through technology, expertise, and world-class support.

We are seeking an experienced Customer Support Specialist to join our remote team. This role is ideal for someone who has previously worked in a customer support, operations, risk, fraud, compliance, or customer success environment and is comfortable handling complex customer situations with professionalism and sound judgment.

This is a full-time remote position that requires working U.S. business hours (night shift in India).

• Provide customer support via phone, email, chat, and SMS.
• Investigate and resolve customer issu...