Customer Support Specialist (Revenue Cycle Management)

Role Title: Customer Support Specialist (Revenue Cycle Management)

Target Start Date: ASAP (November 17 or November 24)

Salary Range: Php 33,000 package

Work Schedule: Nightshift (9:00 AM EST - 6:00 PM EST)

Work Set up: Onsite in Ortigas, Pasig City (Possibility to transition for a hybrid set-up after few months based on performance)

Core Responsibilities:

• Respond timely and professionally to customer inquiries via phone and email
• Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
• Follow up with customers to confirm complete resolution of open issues
• Clearly explain products, services, policies, and procedures to customers
• Accurately document all customer interactions and feedback in the CRM system (HubSpot)
• Escalate complex issues to the appropriate internal te...