Customer Support Specialist (Santiago)

Description

The Opportunity

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty‑related queries, etc.
• Be a customer advocate for timely response to issues and for problem resolution and escalation.
• Document and time‑log all activities taken toward resolving customer issues.
• Where required, support customers during run‑time activities and provide online troubleshooting support and resolution.
• Support in the bidirectional know‑how transfer from factory ...