Customer Support Specialist - Spanish Language

Job description

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive – Spanish Language. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Responsibilities

• Understanding the products and services provided by the company.

• Supporting the customer through an email ticketing system, social media and phone calls.

• Resolving customer complaints and queries. Providing detailed information to customers.

• Maintaining records of each phone call for future reference.

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