Customer Support Specialist (UKI Market)

We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.

You will join a team of 8 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email).
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
• Proactively manage customer expectations.
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
• Liaise with peers as well as cross‑departmentally to provide complete and thoroughly researched answers for ...