Customer Support - With Bookkeeping NCII - Salary: 15k - 17k

Requirements:

Female

With Bookkeeping NC III Certification achieved recently or within the past 2 years

With or without experience

Able to commute to or is a resident of Makati or nearby areas

With Social Media skills Of good character and suitable communication skills



Responsibilities:

Respond to customer inquiries via phone, email, and chat.

Resolve customer issues in a timely and efficient manner.

Document customer interactions and maintain accurate records.

Escalate complex issues to the appropriate departments.

Follow up with customers to ensure their issues are resolved.

Provide product information and troubleshooting assistance.

Process orders, returns, and exchanges.

Maintain a high level of product knowledge.

Identify and report trends in customer issues.

Collaborate with team members to improve customer service processes.

Meet or exceed performance me...