Customer Technical Support Manager

Team Overview

The Customer Technical Support Manager will lead a global B2B technical support team across U.S. and India. In this role, you’ll manage a customer‑facing, multi‑service support organization focused on delivering timely, high‑quality service and a great customer experience. You’ll also drive operational improvements and work closely with cross‑functional partners—including IT, Sales, Product, Legal, and Compliance—to support customers and strengthen our overall support programs. This role will also report to the Senior Manager of IT Support. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Lead the day‑to‑day operations of a global B2B support team, overseeing customer inquiries, incident response, escalations, reporting, and workload management

Drive a seam...