CX & AI Transformation Analyst

A leading insurance company based in Kuala Lumpur is seeking a Business Analyst to drive customer experience enhancements and AI & automation initiatives. This role involves leading business analysis activities, translating challenges into actionable requirements, and supporting strategic planning. Ideal candidates should have 5-7 years of business analysis experience, strong analytical skills, and familiarity with tools like JIRA and Power BI. A Bachelor’s degree is required; Master’s degree or relevant certifications are preferred.
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