CX Architect: Journey Mapping & Customer Advocacy

Confidential is seeking a Customer Experience Specialist in Sharjah, UAE. This role focuses on embedding a customer-first culture by designing and managing customer experience initiatives. Key responsibilities include mapping customer journeys, analyzing feedback, and enhancing overall customer satisfaction.

The ideal candidate will have 5–6 years of experience in customer experience or related fields, along with a Bachelor's degree. Proficiency in survey tools, strong analytical skills, and cross-functional collaboration abilities are essential.