CX Design Manager: Automate & Elevate Customer Experience

A leading airline company in Malaysia is seeking a CX Design Manager to enhance customer experience through innovative solutions across various touchpoints. This role involves identifying process inefficiencies, designing tech-enabled solutions, and leading a team focused on achieving high customer satisfaction scores. Ideal candidates will possess strong technical skills in areas such as GoogleSQL, HTML & CSS, and Python, alongside experience with AI tools and dashboarding software. Creative problem-solving and effective communication skills are essential for this strategic role.
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