CX Insight & Process Lead - Drive Customer Experience

PRASARANA MALAYSIA BERHAD is seeking an Assistant Manager of CX Insight & Process Advancement. The role involves executing customer experience initiatives, improving processes, and engaging stakeholders to enhance overall customer satisfaction.

Ideal candidates will have a Bachelor's Degree in relevant fields, strong analytical skills, and a successful track record in customer relationships. The position aims to align customer experience strategies with business objectives while ensuring compliance and quality assurance.