CX Insights and Journey Analyst

Job Description

TeWhiwhingamahi | The Opportunity

This is a role for someone who wants to be close to Contact customers’ real experiences, bringing insight into the moments that matter and helping teams improve them.

• Drive customer research and insight work that supports better journeys and experiences, drawing on research, behavioral data, feedback and journey insights
• Translate insights into clear priorities and practical recommendations that improve experiences and create consistent brand moments
• Partner closely with customer experience and product teams in an agile squad environment, bringing evidence into decisions
• Contribute to ongoing brand and customer experience tracking, sharing what’s happening in market and what it means
• Work with external research agencies and internal stakeholders to define research needs and analyze findings
• Ensure insights are clear, credible and decision‑rea...