CX Learning & Development Coordinator (Ai Solutions)

Team Overview

As a Senior Specialist within the Central L&D team, you will act as a strategic integrator between technology and operations. In this role, you will not work in a silo; instead, you will collaborate closely with the Quality Assurance (QA) team to enhance existing AI projects.

Your mission is to ensure that technological innovation has a clear execution path toward learning and performance improvement. We are looking for an AI-First mindset—someone who can navigate the intersection of quality data and pedagogical solutions, ensuring that every technical advancement directly addresses operational gaps in an agile and measurable way.

Role Responsibilities

• QA & L&D Synergy: Partner with the QA team to analyze findings and trends, ensuring that existing AI projects are leveraged to proactively address identified operational gaps.
• AI Project Collaboration: Actively participate in current AI initiatives, p...