CX Performance Lead: Data-Driven Service Excellence

A leading consulting firm in Dubai is seeking a highly skilled Manager CX Performance Management to enhance customer experiences through data-driven insights and performance management. The ideal candidate should have 7–10 years of experience in performance management and a strong background in data analytics tools like Power BI and Tableau. You will lead a team, align CX metrics with KPIs, and drive continuous improvement initiatives across the government sector.
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