Location
karachi division
Job Type
Full-time
Posted
June 16, 2026
Job Description
D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are looking for a CX Support Specialist to join our support team and help troubleshoot and resolve technical issues for our clients. You will work closely with Account Managers, Product, and Engineering teams to deliver timely and effective solutions. This role is ideal for someone who enjoys problem solving, APIs, and working with data in a fast paced SaaS environment.
Responsibilities
- Provide clear, professional, and timely resolutions to client queries and tickets.
- Troubleshoot issues related to:
- API integrations
- Data imports/exports
- Campaign execution
- Segmentation and tracking
- Basic deliverability and platform usage ...