CX Team Lead — English, Kuala Lumpur

Agoda is looking for a Customer Experience Team Manager based in Kuala Lumpur. You will lead a team of 15 customer experience agents, ensuring high service standards and efficient operations.

In this role, you will coach and motivate staff, monitor team performance, and implement improvements to enhance service quality. The ideal candidate will have at least 2 years of team lead experience in a contact center environment, strong interpersonal skills, and proficiency in Microsoft Office.