CXM Operations Advisor – (Customer Experience Measurement)

State Government opportunity located in Sydney CBD

6 Months initial contract with possible further extension

$ per day + super

Our client provides insurance and care services to the people, businesses and communities of NSW. Whether a person is severely injured in the workplace or on our roads, they support their long-term care needs to improve quality of life, including helping people return to work.
 
The role
To lead stakeholder engagement activity for the CXM (Customer Experience Measurement) program and co-ordinate the day-to-day operations, to maximise program utilisation and ensure the program operations facilitate continuous delivery of insights to decisionmakers.

Key accountabilities

Running the day-to-day customer surveying operations from co-ordination of customer sample datafiles from stakeholders, through to deployment of survey invitations and data capture within the CXM platfo...