Cyber Service Management - Santander Digital (España)

Cyber Service Manager – Santander Digital Services – Boadilla del Monte (Madrid)

Country: Spain.

Your role will be to supervise the final cyber‑services provided to the entities by managing service level agreements (SLAs) and ensuring these cyber services meet the client’s needs, guaranteeing a high level of response time and proper problem resolutions and anticipating service associate needs.

Responsibilities

• Coordinate and manage relationship with Europe and Global Entities CISOs.
• Measure and analyze work performances, propose improvements to processes, including customer service interaction (complaints and requests), and develop problem management and service improvement plans.
• Ensure excellent customer service and maintain strong relationships with all the Groups’ entities.
• Manage the team and deliverables effectively.
• Produce periodic reports of relevant cyber topics to executive committees.