​Cyber Support Center (CySC) Director of Operations​

**Description**

**The** **CySC Director of Operations** **works directly for the CySC Manager and Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.**

**Primary Responsibilities:**

+ Serve as the Operations Team lead supporting 24/7 monitoring of AFNCR system health, ensuring the personnel cover all shifts and adhere to standard operating procedures.
+ Work directly for the CySC Manager and Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
+ Coordinate across production and functional work centers in the delivery of the full span of IT services across the supported enclaves and geographic locations.
+ Act as a liaison between the 844CG work centers and supporting external service providers.
+ Identify opp...