Data Analyst, Customer Success Strategy

The Customer Success Strategy & Automation Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale. We do this through tooling, automation, processes and enablement'”all in service of our goal of delivering best-in-class customer experience.
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We're looking for a Data Analyst to join our team. In this role, you'll turn complex customer data into actionable insights that help drive retention, product adoption, and expansion '” all in service of our mission to drive best-in-class GRR. You'll be a strategic partner to Customer Success leaders, surfacing trends and retention drivers that improve decision-making, scale best practices, and ultimately lead to more successful customers.
**Responsibilities**:
- Analyze customer data including health scores, product usage, support trends, and CS engagement data
- Build dashboards and reports to track key metrics related to GRR, ad...