Location
méxico
Job Type
Full-time
Posted
July 07, 2026
Job Description
Customer Adoption Analyst, Mexico
Make Your Mark:
The Customer Adoption Analyst, Mexico at Black Line is a key driver of supporting customer success and product adoption. This role is responsible for analyzing customer usage data, creating comprehensive use‑case documentation, and maintaining a rich content library for the Customer Success team. You will be at the forefront of understanding how our customers use Black Line's solutions, identifying patterns, and collaborating with internal teams to maximize client value and ensure their long‑term success. This position reports to the Customer Success Manager Lead and is pivotal in shaping our customer adoption strategies.
You'll Get To Analyze Customer Adoption Metrics Monitor and analyze customer usage data to identify trends, patterns, and opportunities for increased adoption. Develop and maintain dashboards and reports to track key adoption metrics and provide insights to the Customer Success team. Identify at‑risk ...