Data Analytics & Customer Experience Executive #ESY

. Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign ups.

. Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.

. Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.

. Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.

. Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.

. Support CRM and customer experience process improvements through data review and analysis.

. Provide administrative and operational support for marketing, customer service activities, and events.

. Perform other ad hoc duties as assigned.

Interested candidates,...