Data Analytics & Customer Experience Executive #ESY

. Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign ups. . Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers. . Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce. . Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals. . Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems. . Support CRM and customer experience process improvements through data review and analysis. . Provide administrative and operational support for marketing, customer service activities, and events. . Perform other ad hoc duties as assigned.
Interested candidates, please email your resume to (HIDDEN TEXT) Anna See Sing Yee CEI Reg R Recru...