Data and AI GTM - Customer Journey Lead

Data and AI GTM – Customer Journey Lead

In this role, you will be at the forefront of shaping exceptional customer experiences by designing, orchestrating and optimizing end-to-end customer journeys, particularly during platform transformations, post-merger integration (PMI), commercial change, and technology evolution scenarios.

Responsibilities

• Design and map end-to-end customer journeys spanning onboarding, cloud migration, solution expansion, data modernization and agentic AI transformation.
• Perform deep, multi-dimensional impact analysis to anticipate and mitigate risks during solution transformations, platform migrations, commercial model shifts, and acquisitions, protecting business continuity, trust, and customer investments.
• Partner closely with cross-functional teams to align strategy, messaging and execution across the customer lifecycle.
• Drive GTM and commercial initiatives that optimize customer journeys...