Location
quezon
Job Type
Full-time
Posted
June 04, 2026
Job Description
Job title: Quality Analyst
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Joining Bonus: 40K
Key Responsibilities & Qualifications
Responsibilities :
- Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
Qualifications :
- Bachelor's Degree
- Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
- 2-4 Years of contact center experience in the banking industry.
- Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
- Excellent communication & feedback/coaching skills.
- Not a job hopper
Skills
- Strong analytical, communication (verbal/wr...