Data Support Specialist

Position Summary

This role is responsible for maintaining the accuracy and integrity of program documentation and attendance data within iCare Manager (ICM). In addition to data entry and correction, it requires a strong understanding of service delivery, program structure, and billing implications. The position involves reviewing documentation critically, identifying inconsistencies, and determining appropriate resolutions based on operational context—including evaluating overlapping services and distinguishing true errors from valid scenarios. The position also supports staff through training and real-time guidance, while also reviewing and approving prior-day documentation within daily deadlines to ensure timely and accurate billing. Strong attention to detail, prioritization, and the ability to work within time-sensitive workflows are essential.

The Data Support Specialist serves as a key link between program operations, documentation quality, and billing accu...