DE032430-IT Customer Service Analyst

Applicants must already have the right to live and work in this country.

Position Title

IT Customer Service Analyst

Work Setup

Hybrid

Overall Purpose

You will play a critical role in helping customers implement, troubleshoot, and optimize their integrations, while delivering high-quality support in a fast-paced, B2B environment.

Responsibilities

• Provide end-to-end support to advertisers via email, chat, and video calls, ensuring timely and accurate resolution of issues.
• Conduct live troubleshooting sessions with advertisers to diagnose and resolve technical implementation concerns.
• Guide customers through onboarding and integration processes across web and platform environments.
• Support implementation and troubleshooting of tracking solutions, including pixels and event tracking.
• Deliver pre- and post-sales technical support for self-service products and eCommerce...