DE033074-KYC Quality Check Supervisor

Only those applicants who already have the right to live and work in this country are eligible to apply for this role.

Position Title: Regulatory Compliance Sr Analyst

Work Setup: Return to Office

Overall Purpose

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day‑to‑day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

Responsibilities

• Manage a team of KYC analysts; own pod‑level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first‑line review and approval of complex or high‑risk cases requiring TL sign‑off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive an...