Delivery Excellence Manager - Associate Director - Managed Services

Delivery Excellence Manager

Job Overview (Māori: Ngā kōrero mo tēnei tūranga / About the role):Launching our Managed Services practice, you will deliver specialist, ongoing services that create real, tangible value for clients who see PwC as a trusted partner. You will work in structured, repeatable roles, build deep expertise, and develop long‑term client relationships—supported by PwC’s global reach, leading technology and continuous learning.

Responsibilities

• Accountable for driving standardisation, efficiency and continuous improvement across Managed Services engagements, embedding consistent processes, playbooks and performance disciplines that support repeatable, scalable, and commercially sustainable delivery.
• Responsible for establishing and maintaining core delivery standards, process maps, playbooks, templates, governance cadences, performance measures and continuous improvement practices.

Qualifications