Delivery Manager (Guadalajara)

Required Technical and Professional Expertise

• Minimum of 7 years in an Operations Manager role.
• C1+ proficiency in English.
• Native fluency in Spanish, both written and spoken.
• Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am‑11pm EST.
• Excellent communication skills, problem‑solving ability, a strong focus on delivering exceptional customer service, and experience in Finance.
• A relevant degree or equivalent experience in customer service or a related field.
• Experience in Cost Management, Client Satisfaction, Knowledge Management, Environment/Business Controls, Communication/Negotiation, Conflict Management, Thought Leadership, Measurements, Problem Solving, Contribution/Leadership, Strategy/Innovation, Impact on Business/Scope.

Preferred Technical and Professional Expertise

• Preferably supporting clients with US operations (B2C).