Delivery Manager (Must be PHRN) | Healthcare BPO

The PHRN Clinical Manager is responsible for providing strategic and operational leadership to a team of Philippine Registered Nurses (PHRNs) delivering high-quality clinical support services within a healthcare business process outsourcing (BPO) environment. This position is accountable for ensuring clinical excellence, operational efficiency, regulatory compliance, and the consistent achievement of client service level agreements (SLAs) and key performance indicators (KPIs). The Clinical Manager serves as a key liaison among clinical operations, clients, and internal stakeholders while fostering a culture of continuous improvement, quality, accountability, and employee engagement.

Key Responsibilities

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Clinical Leadership

• Provide strategic clinical oversight, direction, and support to nursing teams engaged in utilization management, care management, case management, medical review, prior authorization, clin...