Delivery Unit Head - Telecom

Role: Delivery Head - Telecom

Location: Bangalore

Responsibilities:

-Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit

- Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA

- Encourage and empower teams to provide sustainable solutions for customers

- Monitor, support performance and optimize support operations to deliver value

- Regular reviews of support relationship with all customers

- Ensure continued growth of institutional knowledge, support knowledge base, and support tools

- Engage with partners to expand and enhance delivery capabilities

- Continuous optimization and improvement of support operations

- Meeting Technical Services delivery demand with partners and internal skill-set

- Moni...