Dental CX Team Lead - Build SOPs & Drive Excellence

A leading tech company is seeking a Customer Service Team Leader in Metro Manila, Philippines. This role involves supervising a team of associates, managing performance KPIs, and fostering a collaborative environment to enhance customer experiences. The ideal candidate has a minimum of 2 years of frontline leadership experience in a customer service setting and a data-driven mindset to analyze metrics for performance improvements. Previous experience in healthcare or the dental industry is a plus.
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