Deputy General Manager

Job Summary Support the General Manager in managing daily operations, driving sales, ensuring service excellence, and leading staff to deliver a superior client experience. Responsibilities Oversee daily operations to maintain smooth workflow, service excellence, and high client satisfaction Manage inventory of products, consumables, and equipment to maintain optimal stock levels and control costs Implement and support sales strategies to achieve revenue targets for treatments and retail products Deliver consistent, high-quality customer service to ensure a positive end-to-end client experience Execute and monitor marketing initiatives, promotions, and campaigns, providing performance feedback Plan and manage staff duty rosters to ensure efficient manpower allocation and operational coverage Supervise and guide staff to ensure compliance with company SOPs, treatment protocols, and brand standards Coach, train, and manage staff performance, including handling disciplinary matters when n...