Location
madrid
Job Type
Full-time
Posted
June 19, 2026
Job Description
ROLE PURPOSE
¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.
The
Deputy Head of Support & AI Operations
is responsible for supporting and executing the global customer operations strategy across Customer Support and Telesales functions. The role combines operational leadership, process optimization, AI-driven customer experience transformation, and cross-functional collaboration to ensure scalable, efficient, and customer-centric operations across all markets.
PRIMARY RESPONSIBILITIES
Support the implementation and execution of Customer Support and Telesales strategy.
Act as deputy to the Global Head of Support, ensuring operational continuity and leadership support.
Oversee daily Customer Support and Telesales operations, maintaining service quality and operational efficiency.
Monitor and improve key KPIs including CSAT, FCR, SLA, escalation rate, reach...
¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.
The
Deputy Head of Support & AI Operations
is responsible for supporting and executing the global customer operations strategy across Customer Support and Telesales functions. The role combines operational leadership, process optimization, AI-driven customer experience transformation, and cross-functional collaboration to ensure scalable, efficient, and customer-centric operations across all markets.
PRIMARY RESPONSIBILITIES
Support the implementation and execution of Customer Support and Telesales strategy.
Act as deputy to the Global Head of Support, ensuring operational continuity and leadership support.
Oversee daily Customer Support and Telesales operations, maintaining service quality and operational efficiency.
Monitor and improve key KPIs including CSAT, FCR, SLA, escalation rate, reach...