Deputy Manager | Branch Advisory & Appeal Management

JOB SUMMARY

The Employees Provident Fund is seeking qualified, motivated, and competent candidates for the Deputy Manager – Branch Advisory & Appeal Management position in the Transaction Management department at Menara KWSP. We are seeking a dynamic and experienced executive to lead and oversee initiatives related to withdrawal schemes. This role is responsible for managing end-to-end processing operations, ensuring strict compliance with policies, procedures, and regulatory requirements. The incumbent will drive enhancements and continuous improvements to work processes, strengthening operational efficiency and supporting the achievement of corporate objectives.

JOB RESPONSIBILITY

Leadership & Management

• Oversee day-to-day operations of units handling withdrawal schemes.
• Manage team performance, provide coaching, and foster a culture of accountability and excellence.
• Lead workforce planning and resource allocation ...