Deskside Support Engineer

Required Technical Skill Set:

• Install 
• Configure
• Maintain and troubleshoot end user desktops
• Laptops
• Peripherals
• Printers

Must-Have:

• Strong English & local language proficiency and inter personal skills.
• Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, Thumb drive, encrypted portable HDD etc
• Experience in Windows & non-Windows Operating environment
• Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
• Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.
• Recommend and apply solutions, including on-site repair for remote users.
• Install, organize, test, maintain,...