Location
Richmond
Job Type
Full-time
Posted
June 17, 2026
Job Description
Description
Overview
Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.
Key Responsibilities
+ Deliver onsite and remote support for desktops, laptops, and peripherals
+ Diagnose and resolve hardware, OS, and application issues in Windows environments
+ Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
+ Image, configure, and deploy new systems and upgrades
+ Manage users and access in Active Directory and support Microsoft 365
+ Track and resolve tickets within ServiceNow or similar systems
+ Escalate complex issues and collaborate with infrastructure teams
+ Maintain asset inventory and ensure compliance...
Overview
Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.
Key Responsibilities
+ Deliver onsite and remote support for desktops, laptops, and peripherals
+ Diagnose and resolve hardware, OS, and application issues in Windows environments
+ Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
+ Image, configure, and deploy new systems and upgrades
+ Manage users and access in Active Directory and support Microsoft 365
+ Track and resolve tickets within ServiceNow or similar systems
+ Escalate complex issues and collaborate with infrastructure teams
+ Maintain asset inventory and ensure compliance...
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