Location
são paulo
Job Type
Full-time
Posted
June 26, 2026
Job Description
**Desktop Support Analyst - SJC/SP**
**Who We Are**
**What You’ll Do**
As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.
**Key Responsibilities**
- Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.
- Advanced troubleshooting capabilities to identify the root cause of the incident reported by end users for IT devices and mobility support/management.
- Installation and configuration of hardware and software components to ensure usability by end users.
- Manage IT asset lifecycle management for the site/region, including coordination of asset collection with vendor, secure storage, tagging, imaging, allocation, recovery, hygiene validation, disposal and system upgrades.
- Coordination of cable patches with suppliers or activation on demand.
- Ensuring that basic network co...
**Who We Are**
**What You’ll Do**
As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.
**Key Responsibilities**
- Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.
- Advanced troubleshooting capabilities to identify the root cause of the incident reported by end users for IT devices and mobility support/management.
- Installation and configuration of hardware and software components to ensure usability by end users.
- Manage IT asset lifecycle management for the site/region, including coordination of asset collection with vendor, secure storage, tagging, imaging, allocation, recovery, hygiene validation, disposal and system upgrades.
- Coordination of cable patches with suppliers or activation on demand.
- Ensuring that basic network co...