Location
Bellevue
Job Type
Full-time
Posted
June 26, 2026
Job Description
Description
Our client is engaging a contract Senior Level IT Support Specialist to provide onsite IT support for the Minneapolis office during a 6-month coverage gap created by the departure of the prior incumbent. The contractor will be the day-to-day onsite point of contact for end-user IT support in Minneapolis, handling the ServiceNow ticket queue, hands-on hardware/software troubleshooting, and onboarding/offboarding logistics, with technical escalation to the IT Operations team.
Additional Skills & Qualifications
• Deliver onsite Tier 1 / Tier 2 IT support for the (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.
• Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.
• Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.
• Provide hands-on support for laptops, peripheral...
Our client is engaging a contract Senior Level IT Support Specialist to provide onsite IT support for the Minneapolis office during a 6-month coverage gap created by the departure of the prior incumbent. The contractor will be the day-to-day onsite point of contact for end-user IT support in Minneapolis, handling the ServiceNow ticket queue, hands-on hardware/software troubleshooting, and onboarding/offboarding logistics, with technical escalation to the IT Operations team.
Additional Skills & Qualifications
• Deliver onsite Tier 1 / Tier 2 IT support for the (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.
• Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.
• Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.
• Provide hands-on support for laptops, peripheral...