Location
singapore
Job Type
Full-time
Posted
June 05, 2026
Job Description
Responsibilities
- Assess VIP or general user requirement and escape VIP issues for quick resolution
- Work with service delivery to remediate and escape internally any VIP tickets/incidents
- Prioritize VIP tickets/incidents over general user incidents/tickets
- Address user concerns regarding hardware, software and networking based on the documentation and other material provided by Client for their existing systems and applications
- Guide users with simple, step‑by‑step instructions
- Perform handovers and collection of devices and perform onboarding and de‑boarding activities at the time of handover based on the checklist provided by client
- Conduct remote and VIP troubleshooting
- Diagnose technical issues and solutions in logs
- Follow up with clients to ensure their systems are functional
- Help create and update technical documentation and manuals
- Provide Client with customer/clie...
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