Desktop Support Technician 1

Summary of Position:

A Desktop Support Technician responds to incidents and requests escalated by the Service Desk that are related to customer equipment in which additional skills, knowledge, tools, or authority are required. May resolve incidents remotely, at the user’s location, or via equipment returns. Responsibilities may include hardware and software troubleshooting, deployments, moves, adds, and changes. Technicians must be customer service oriented. This position will be expected to travel to satellite campuses on occasion. CompTIA A+ certification required within 90 days of employment. Note: The University will not provide immigration assistance for this position. Position Type:
Staff Required Education:
High School Diploma or GED equivalency. Required Work Experience:
One year of work experience in a computer-related support position. Required Licenses and Certifications:
A valid driver’s license. Physical Demand...