DESKTOPSUPPORT ENGINEER

OPUS IT Services Pte Ltd · singapore, singapore, Singapore

Location

singapore

Job Type

Full-time

Posted

June 02, 2026

Job Description

 
  Job Scope 
 Handle and manage all calls escalate by helpdesk
 Provide technical support to end users on their daily IT usage problem
 Adhere to the provided Service Level Agreements (SLAs)
 Responsible in escalating to the Lead for all encounters that has high or potential customer satisfaction issues
  Requirements 
 Nitec / Diploma in Information Technology or Computer Studies or equivalent
 At least 1 year relevant experience in related field
 Good Interpersonal Skills and Customer Service Skills
 Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems
 Ability to handle basic network problem determination
 Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
 Willing to learn attitude and adapt to the changing IT environment
 Ability to prioritize workl...
        

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