Device Assistance Officer at Tap & Hop

Confidential · Ghana, Ghana, Ghana

Location

Ghana

Job Type

Full-Time

Posted

June 25, 2026

Job Description

Tap & Hop is seeking a proactive and tech-savvy Device Assistance Officer to join our growing team in Kumasi. This role is ideal for someone skilled in troubleshooting, supporting device users, and ensuring smooth operations across the business.
Key Responsibilities
Provide support for company devices and related hardware.

Assist Drivers with device setup, configuration, updates, and troubleshooting.

Monitor device performance and ensure all equipment is functioning efficiently.

Maintain accurate device inventory and update records as new devices are issued or returned.

Liaise with vendors and service providers for repairs, replacements, and upgrades.

Ensure compliance with company IT and device-usage policies.

Report recurring technical issues to management and recommend solutions.
Requirements
Strong understanding of mobile devices, POS systems, and basic IT o...
        

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